Terms of Service
Last updated 7 August 2026
These terms govern the serv77.com website, the Serv77 web application and the Serv77 crew mobile app. A signed order form or subscription agreement, where one exists, takes precedence over anything below.
1. Accepting these terms
By using the site or the software you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.
2. The service
Serv77 is field-service management software provided over the internet. We may improve, change or remove features. Where a change materially reduces functionality you rely on, we will give account administrators reasonable notice.
3. Accounts and security
- You are responsible for your users’ accounts and for what happens under them.
- You will keep credentials confidential and tell us promptly about any unauthorised use.
- Account administrators control who has access and at what permission level, including enrolling and revoking crew devices.
- We may suspend access without notice where it is necessary to protect the platform or other customers.
4. Your data
You own your data. The customers, jobs, estimates, invoices, notes, photos and history you put into Serv77 remain yours. We hold them to provide the service.
- You may export your data at any time, and on request we will provide it in a standard format.
- We do not sell your data or your customers’ data, and we do not use it to train models for anyone else’s benefit.
- We may use aggregated, de-identified statistics that cannot be traced back to you to operate and improve the platform.
- Data imported from a prior system is preserved as read-only history; your edits are layered on top of it rather than replacing it.
5. What you agree not to do
- Break the law with it, or use it to harass anyone.
- Upload payment card numbers, bank account numbers or national identification numbers into free-text fields. The platform is not designed to hold them there.
- Send text messages to anyone who has opted out, or outside permitted hours. Opt-out is enforced by the platform and must not be worked around.
- Record calls where the law requires notice or consent you have not obtained.
- Reverse engineer, resell or sublicense the software, except under a franchise or white-label arrangement we have agreed in writing.
- Attempt to access another company’s data, probe the platform for vulnerabilities without written permission, or interfere with its operation.
6. Location tracking and your employees
If you use the crew app, you are responsible for telling your employees that their location is recorded while they are checked in, and for complying with the employment and privacy law that applies to you. The app collects location only during an active shift, and stops at check-out. We provide the mechanism; the employment relationship is yours.
7. Fees
Fees, term and renewal are set in your order form or subscription agreement. Unless that document says otherwise, fees are billed in advance, are non-refundable for a period already served, and are exclusive of tax. We will give notice before a price change takes effect at renewal.
8. Third-party services
Serv77 connects to services you choose to enable — telephony and messaging, mapping, accounting, payments. Those services have their own terms, and their availability is outside our control. We are not responsible for what they do or fail to do.
9. Availability
We work to keep Serv77 available and we take backups, but we do not promise uninterrupted service unless a separate service-level agreement says so. Planned maintenance will be scheduled outside normal working hours where practical.
10. Intellectual property
The software, its design, the Serv77 name and the Serv77 marks are ours. Nothing here transfers them to you. Feedback you give us may be used without obligation, though we will not identify you as its source without asking.
11. Suspension and termination
You may stop using Serv77 at any time; your agreement governs notice and refunds. We may terminate for material breach that is not cured within 30 days of written notice, or immediately for conduct that endangers the platform or other customers. After termination we will make your data available for export for a reasonable period, then delete it.
12. Warranties and liability
Except as expressly stated, the service is provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.
To the maximum extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, and our total liability arising out of these terms will not exceed the fees you paid in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.
Serv77 is not an accounting system of record and does not provide accounting, tax or legal advice. You remain responsible for verifying financial figures before you rely on them for filing, payment or reporting.
13. Indemnity
You will defend and indemnify us against third-party claims arising from your data, your use of the service in breach of these terms, or your failure to obtain a notice or consent the law required of you.
14. Changes to these terms
We may update these terms. Material changes will be notified to account administrators before they take effect, and continued use after that date is acceptance.
15. Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules, and the state and federal courts located in Texas have exclusive jurisdiction.